How can we help?

Facebook Messenger, the fastest way to get in touch. We are ready to help 24/7.

Email, send to support@ovcio.com. We will get back to you within 24 hours.

Old fashion way, letter to our postal address: 1593 Alviso St Santa Clara, CA 95050.

Free shipping

All shipping from Ovcio is free and trackable worldwide. We try our best to set up the fastest logistics all over the world to deliver Ovcio scarf to your hand fast and reliably. Estimated delivery times around the world:

Country Cost Delivery time(Days) Processing time(Days)
United States Free 3 1 - 2
Canada Free 3 1 - 2
Australia Free 3 1 - 2
United Kingdom Free 3 1 - 2
New Zealand Free 3 - 5 1 - 2
France Free 3 - 5 1 - 2
Germany Free 3 - 5 1 - 2
Rest of Europe Free 3 - 5 1 - 2
Hong Kong Free 3 1 - 2
Singapore Free 3 - 5 1 - 2
Rest of World Free 3 - 7 1 - 2


Customs and taxes

We will pay for all customs, duties, and taxes(Except the customs for European and Britsh buyers). You don't need to pay for anything beyond the product price.

No-hassle returns

We are confident you will love Ovcio scarf. But if not, you can return/exchange it in 30 days of delivery for free, and even you have worn it. Refunds to credit cards may only be issued to the credit card used to make the original purchase, and we deduct $10 to cover shipping and restocking for each returned scarf. Simply email us your order number or email used to place the order at support@ovcio.com for the easy return.

Where to buy?

To guarantee the product quality and consistent customer care experience, our online store ovcio.com is the only place in the world where you buy original, genuine and authentic Ovcio cashmere scarves.

Where are we based?

Ovcio a California lifestyle and scarf brand. Our headquarter is in Santa Clara, California. And we have fulfillment centers in Santa Clara, Shenzhen, and Oman.

 

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